Yes, vendors can, do, and should talk to users, but then a lot of users don't like receiving cold messages from vendors (and some users go so far as to say that cold messages should _never_ be sent).
So, the alternative is to collect some soft telemetry to get usage metrics. As long as a company is upfront about it and provides an opt-out mechanism, I don't see a problem with it. Software projects (and the businesses around them) die if they don't make the right decisions.
As an open source author and maintainer, I very rarely hear from my users unless I put in the legwork to reach out to them so I completely identify with this.
Opus was by far the best at the job, but Codex with GPT 5.4 is decent.
That escalated quickly and I enjoyed this comment a lot
I think AI writing makes humanities and writing courses more important, and I hope people maintain their sense of taste with writing, but tbh I’m not optimistic here.
“On the other hand, what kind of wimpy ambition do you have if it won't survive having kids? Do you have so little to spare?”
If you can't hire "help", it's like losing 20 waking hours from your week, at least, just for the not-at-all fun or "quality time" parts of having a kid (extra housekeeping [so... very much more], extra shopping, taxiing the kids places, extra household planning, basic hygiene stuff, et c). And on top of that you need to spend "fun" time with them, too, like that part may be more enjoyable but it's non-optional and a lot of stuff an adult might want to do or accomplish doesn't integrate well with it.
Slice ~30-40 hours off the waking hours of both adults in the household, on top of 45-50 hours of work and other stuff necessary for work (commute, et c.) and... yeah this is just bullshit if you can't hire help.
[EDIT] Oh, this reminds me of a certain genre of LinkedIn post that I especially hate: the CEO bragging about how they find time for family despite having five jobs. The real answer to this mystery is that zero of those jobs are actually full-time work, and, the part they never mention, is that they pay others to do tens of hours of work per week that normal people have to do themselves, like lawn care, housekeeping, fixing broken shit in their house, shopping, keeping track of and making appointments and such, et c.
A lot of great open source comes out of startups because startups are really good at shipping fast and getting distribution (open source is part of this strategy). Users can try the tool immediately, and VC funding can put a lot of talent behind building something great very quickly.
The startup model absolutely creates incentive risk, but that’s true of any project that becomes important while depending on a relatively small set of maintainers or funders.
I’m not sure an acquisition is categorically different from a maintainer eventually moving on or burning out. In all of those cases, users who depend on the project take on some risk. That’s not unique to startups; it’s true of basically any software that becomes important.
There’s no perfect structure for open source here - public funding, nonprofit support, and startups all suck in their own ways.
And on the point you make about public funding being slow: yeah, talented people can’t work full-time on important things unless there’s serious funding behind it. uv got as good as it is because the funding let exceptional people work on it full-time with a level of intensity that public funding usually does not.
Personally, I'd like to know, since you have been active in Korea, if there is any groups that I can attend to.
I'm used to a different usage of that word: from malware analysis, a sandbox is a contained system that is difficult to impossible to break out of so that the malware can be observed safely.
Applying this to AI, I think there are many companies trying to build technical boundaries stronger than just "are you sure" prompts. Interesting space to watch.