Ask HN: Net Ops, what's a customer to do – years of packet loss at Level 3

3 points

11 years ago

This has literally been going on for over a year, I can tell Comcast, but it is like talking into a black hole.

Traces from me, near always, look about like this: http://pastebin.com/81dvXj0v

Two offenders are always Level 3, always 60% loss or more:

ae-4-90.edge1.SanJose3.Level3.net te-11-0-2.edge4.Frankfurt1.level3.net

There is still ~4% loss on the first node outside my network. Even the IP address I am given, and is a few feet away, has loss. I have tried this wired and wireless. I can load a page faster over a 3G wireless hotspot on my phone than I can wired. Oddly, I get 50+ Mbit on a speed test. But to try to load a heavy page like "the verge", with 14M+ and hundreds of files it is calling, never works.

Who do I report this to? How can this go on so long and not get solved?

Thank you for any pointers.

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