I'm sincerely interested in knowing what people's opinion on this exchange is. I felt condescended and disrespected from answer 1 all the way to the end. I may have overreacted but I was honestly blown away by how unhelpful and condescending this person was.

Thoughts?

--

UPDATE: thanks for all the answers so far. It's really helping balance my position in all this. I still feel like I'm the one who's right in the exchange but given how many pointed out I was too aggressive from the get go there has to be something there too.

I just feel like pointing out that a straight no (a.k.a. door shut in your face) on such a basic request is terrible and disappointing in 2015 isn't disrespectful enough to warrant the flood of condescension that came my way. I definitely escalated it after that, but I feel it was somehow warranted.

To those who ask that I name the company: please realise I only posted this here to get people's 2 cents on an exchange, not to publicly shame a company or an individual. There's already too much of that online and things like that have been known to have dire consequences for parties involved.

This is not my goal nor my motivation in posting this there.