From: DigitalOcean <[email protected]>
  Subject: [DigitalOcean Ticket ID:xxxxx] cant power on droplet
  Date: August 13, 2014 at 1:26:58 AM GMT-4
  To: <xxxxxx@xxxxxxx>
  Reply-To: <[email protected]>

Hello,

You will be unable to power on this droplet as it has suffered unrepairable damage.

We are writing to let you know that the hypervisor that hosts (redacted) has suffered a catastrophic failure. Despite repeated attempts to replace failed components and even to perform two full swaps of the system chassis, we were unable to recover it.

Unfortunately, the failure also resulted in loss of all data on the hypervisor. Droplets and data hosted on this hypervisor node are not recoverable, despite all of our efforts.

Please let us know if you need help recovering from a recent snapshot or backup. While we know that an account credit is only a small comfort when confronted with data loss, we have gone ahead and credited your account for one month of service.

If there is anything else we can do, please let us know. We will be standing by to assist you in recovering from this as best we can, and we have marked the IP that was associated with this Droplet as reserved to your account, so your next Droplet in the SFO datacenter should reclaim it.

Regards,

(redacted)

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