Couple of days later the BTC showed up again in my account saying they needed to "offset" my transaction which makes no sense because I originally purchased the BTC using Coinbase. I let it be. On December 13th I got a notice saying that the sale had finally completed and so I waited hoping any day my bank account would be credited with $4,118.94.

Instead of the money, they added a transaction to my account saying that I had "Purchased" 5 Bitcoins which I never did. So now instead of having sold 5 BTC at $832. I'm holding 5 BTC at a much lower price which I never wanted. How convenient Coinbase. You obviously benefited from my sale because you sold my coins to someone. And now you conveniently added it back into my account since the price is lower.

The worst part of all this is that I have opened support tickets, tweeted at them, wrote an email directly to the CEO Brian Armstrong. And there is nothing but silence. I even wrote a blog post: amit.roon.io/an-open-letter-to-coinbase

Things can go wrong in a fast growing startup but ignoring customers is the worst thing you can do.