How can we get Google Support?

446 points

13 years ago

The Symfony project, an Open-Source project (http://symfony.com/), uses Google Groups to host its mailing-lists. The service is free and we really appreciate it, but for no reasons, Google closed our access to one of our mailing-lists (https://groups.google.com/forum/#!forum/symfony2).

That happened a few weeks ago and thanks to some inside people at Google, the mailing-list reappeared. As the admin of the list, I received no email about the closing of the mailing-list, no explanations, and not even an email when the mailing-list reopened after a few days of black-out.

I was not happy with this situation but I thought it was just a glitch. But then, some days ago, they did it again. The mailing-list is not accessible anymore, not even by me (the admin).

There is no way to get support, no way to get in touch with someone at Google. This is really frustrating. Of course, this is a free service and Google can do whatever they want, but I would at least expect a way to get some kind of support (hell, I'm even ready to pay fot it)... or at least, some kind of email (even an automatic one) telling me what we did wrong (and I doubt that we did anything wrong as the mailing-list is moderated and we are only talking about yet another PHP framework).

HELP! How can I get in touch with someone at Google? How can we get by our mailing-list?

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