The response from their side was 'You get "occasional" CPU bursts in Firstgen & that is the reason.

I decided to benchmark the cpu performance & found out that I was right about it.

I contacted the customer care again with this tests: http://pastebin.com/k0uefXMh

Joe concluded by saying ' The test results were because of occassional cpu bursts' , even when I mentioned that burst was accounted for.

The test results: http://pastebin.com/aArbwAq2

This time I wanted conclusive results proving the customer care wrong & placed 3 firstgen servers with a cronjob running every minute to benchmark to check for cpu burst. Following were the results :

Server 1 - Report : http://sebsauvage.net/paste/?d4c24ce3d92b4be6#pDtNzAhU8M3X/J1zLsmuYgIUHxwhYjmNuiic/rxbNng=

Only Total Time Report : http://sebsauvage.net/paste/?e902ee80be6a2c8d#GvW0Ab52F0iqNZr5dFMi7UzqX4Ux9NA54V1wGvHZnDc=

Server 2 -

Report: http://sebsauvage.net/paste/?c33c9030eb01e2af#Iid3w7rWgJ+ysDJZx2ULCzyItXBv04Q83tmGp066nTE=

Time Report : http://sebsauvage.net/paste/?a27a204039529abd#yTKoy3qZQUxbIsAOIyYWwlIgIHWnYnfbpkfDuiS/8YA=

Server 3 -

Report : http://sebsauvage.net/paste/?a32c096ad8f1968b#psOme81n2DPgYp8aK7i75v/WsETs6bmVLKaoHS0CVqY=

Only Time Report : http://sebsauvage.net/paste/?31a9d12316d9cbd2#LblvVwH+sGzQytOwU8DM9wtH5eN+87jAbUL7UnpNOH4=

All the results were consistent, proving me right. I went back to the customer care with this just to be terribly disappointed with their response. Here is the conversation : http://pastebin.com/cedtk1zL

Here is the benchmark script that ran every minute : http://pastebin.com/UeskWw5M

Increasing the price two folds is one thing & not informing customers about it is another. The latter is the one I am more disappointed in.