I wanted to share my help desk app with you guys. I built it so our customers could submit help tickets and our staff could reply (this is a support app, not a bug tracking app).

Anyway, I decided to open source it and share with any startups that could benefit. I've learned a ton from HN over the last year, so this is the least I could do.

Right now, it's in beta(ish) but I will have a working demo and better docs before the weekend is over.

You can watch a quick preview here: http://vimeo.com/3299895

And get to the repo here: http://github.com/bigfolio/big-help/

At the moment, some of the content is specific to our business (we serve professional photographers). It's easy to change of course.

If anyone Rails hackers are interested in being a contributor, please let me know. If you want to fork it, sell it, or use it for consulting projects, knock yourself out.

Feedback is very much appreciated. I'll add a demo link here when available.