Cancelling Claude subscription renewal immediately revokes Design access

5 points

a month ago

Starting today, Anthropic now immediately revokes Claude Design access if you cancel your subscription plan renewal, even while you're still in a valid period you've already paid for. I had a Claude 20x max plan and cancelled my automatic renewal last week. My plan, which I've already paid $200 for, is valid through May 13, 2026, as confirmed on Anthropic's website:

https://claude.ai/settings/billing shows "Your subscription will be canceled on May 13, 2026."

For the past week even after I cancelled my renewal I was able to use Claude Design without issue and was actively working on a project through it. But starting a few hours ago, I'm now locked out with this message:

"Claude Design is available to users on subscription plans." in spite of having 3 more days of "max access."

This feels incredibly gross considering I ALREADY paid for Max 20x which includes Design access.

Also, unsurprisingly, Claude's support pages are completely broken: https://support.claude.com/en/articles/9015913-how-to-get-support

Following "Click your initials or name in the lower left corner of the Console and select “Get help” from the menu." leads to a broken flow that does nothing for me. Absolutely nothing happens when I click "Get Help".

I filed a chargeback through my credit card but I feel like others should be made aware that if you cancel your Claude subscription, you'll lose access to Design and potentially other products immediately, so back them up before doing so.

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