Ask HN: How do you get human support from OpenAI?

4 points

6 months ago

I'm a ChatGPT Plus subscriber locked out for 9 days (Dec 2-10).

I've submitted HAR files showing 504 Gateway Timeout on /api/memories endpoint (300+ seconds). Clear server-side memory system performance issue. I'm a 25-year tech professional - I know how to troubleshoot.

OpenAI support: - First agent: Ignored diagnostic files - Second agent: Case reassigned, asked for same info - Now: AI bot responses only

The AI bots say "I cannot forward to management" and "concerns flagged for review" - but no human ever responds.

I've tried: - Support tickets → AI bot loops - Twitter @OpenAISupport → No response (9 hours) - Email escalations → More AI bots

Has anyone successfully gotten actual human engineering support from OpenAI? What channel works?

Twitter thread: [paste URL of your first tweet - https://x.com/yourhandle/status/...]

I have 2 years of business planning data inaccessible and cannot get a human to review the diagnostic data I've provided.