Ask HN: Your thoughts on Apple's ITunes Store Refund Policy?

6 points

14 years ago

So I accidentally purchased the HD version of Sons of Anarchy Season 5 instead of the SD version. I immediately tried to resolve this with Apple and my reply from them:

Dear Jason,

Ritchie here. Thank you for contacting iTunes Support. I understand you had an ongoing issue with a refund. I apologize for any difficulties you experienced.

Jason, as the previous advisor Anna has stated, we are unable to fulfill the refund request due to the fact that you received a refund for an accidental purchase on 08/09/2011. This issue has been considered closed, and any future emails concerning this refund request will go unanswered. Please accept my apologies.

Thank you for being an iTunes customer, have a great day Jason.

Sincerely,

Ritchie iTunes Store Customer Support http://www.apple.com.support/itunes/ww

Please note: I work Monday - Thursday 3:30 - 11:30 pm EST, Saturday 3:30 - 11:30 EST

1. I had a refund over a YEAR AGO for an incompatible OpenGL app that wouldn't work on my iPad and they are counting that against me.

2. They force the HD content in your face, you have to scroll down in order to but the SD version.

3. I dont want a complete refund, just the price difference between the HD and the SD version (approx 10.00).

4. I had to exchange almost 12 e-mails before I got someone who understood what I was asking for as the other CSR responses seemed very cut and paste style.

This leads me to ask what others think of Apple's ITunes Store policies? Am I the only one that find them unfair and dealing with Apple CSR's leaves a lot to be desirable?

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