Yesterday, a friend asked me this question; he would like to know things like "What users ask that my agent can't accomplish?", "What users hate?", "What do they love?".

A quick insight from another small startup - they are quite small so they just copied all the conversations from their database and asked ChatGPT to analyze them. They found out that the most requested missing feature was being able to use URLs in messages.

I also found an attempt to build a product around this but it looks like the project has been abandoned: https://web.archive.org/web/20240307011502/https://simplyanalyze.ai/

If there's indeed no solution to this and there are more people other than my friends who want this, I'd be happy to build an open-source tool for this.