Seeking Feedback on a Tool to Automate Ticket Creation for IT Teams

2 points

2 years ago

A friend and I have been working on a tool designed to help IT and development teams automate the often tedious process of ticket creation. We’ve all been there—spending too much time manually creating incomplete tickets or lacking the necessary details. Our tool changes that by using a virtual assistant to generate tickets from a simple chat. It asks follow-up questions based on context, gathers all the necessary details, and creates well-structured tickets that are immediately ready to go.

Here’s a quick demo video showing how it works: https://youtu.be/cs9fQu5ezmA.

I’m looking for feedback from developers, project managers, and IT professionals: - Would this tool be helpful for your workflow? - What’s the biggest pain point in your current ticketing process? - Are there any features you think would be essential for this to be truly useful?

I’d love to hear your thoughts and suggestions! Your input will help us refine and improve the tool as we continue development.

Thanks in advance!