Ask HN: How to report network routing issues to Akamai?

3 points

3 years ago

Any network traffic going from my location to certain parts of the internet (akamai, specifically -- this includes apple store (such as software updates), apple connect, bing and many other sites) are simply not getting replies. Simply going to a different city fixes the issue, or using a different ISP.

I'm able to use a VPN to get a different route from a nearby city that works fine. So, this isn't really a major issue... however, this issue has been ongoing for nearly a week now and I'm finally annoyed enough to figure out that I should probably tell someone because they are clearly unaware.

Unfortunately, getting past tier 1 support at my ISP (yes, my wifi router is plugged in, yes I have a wifi signal, yes I rebooted my computer, yes I rebooted my router, yes I rebooted my modem) is basically impossible.

Anyone know how to properly report this?

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