We have developed a bot for technical support. The task was set to reach the next level of chatbots. The thing is that nowadays bots too often redirect customers to support staff when a question was not found in the bot's presets database or the customer requires some kind of interaction with the company (for example, wants to buy a product). We have succeeded in reducing the percentage of situations where the bot transfers the customer to the operator. At the same time, it can still ask for help from a real person if the case requires it.

1. the bot is capable of answering complex questions that require analyzing the company's knowledge base (especially the technical part). 2. the possibility to leave a request for some action was introduced. For example, a customer can leave a request for connection to a tariff plan . An example of such a bot for the fictitious company BananaCom is given on the site, you can test it. After the request is made, the company receives the necessary information.

Of course, if the client really wants to talk to an employee, he will be transferred to the employee. When to transfer to employees is a matter to be discussed with the individual company, so now a bot on the site will try to answer all your questions.

We did a lot of work before the product was ready, we can't reveal all the secrets, but for connoisseurs we'll give you a hint: https://imgur.com/FetZSfZ