While trying to clear up a DOCSIS boot file issue, the agent got annoyed, I guess. The agent then simply sent a SNMP remote to my modem, and left the session before I rebooted.

Cable Modem Reboot from SNMP ;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; (MACs redacted)

http://imgur.com/lmKHm snap of the last seconds of the chat.

Sorry if this is out of the norm, but how long will the ISP continue to push the people that pay the most out the door.