Tell HN: Instagram's API has broken, support tickets ignored, status page green

159 points

3 years ago

Meta offers an OAuth based API for Instagram. Many companies and tools are built on and rely on this API for their product & daily operations.

Beginning Friday evening (US time), a critical endpoint in this API has broken. The endpoint creates long-lived access tokens, so it is in the critical path for almost any company using the API.

I find it disappointing that a leading technological company does not acknowledge a bug that's been reported to them several times more than 24 hours ago, even if to say that's it's being investigated.

The endpoint: https://developers.facebook.com/docs/instagram-basic-display-api/guides/long-lived-access-tokens#get-a-long-lived-token

Currently the API returns a Bad Request with a wrong error message (the endpoint should support "GET"): ``` { "message": "Unsupported request - method type: get", "type": "IGApiException", "code": 100, "fbtrace_id": "AuDYqK74IrT9Yt2Sx51UlP6" } ```

I have opened a bug report but received no response. Facebook's status page shows all green in the API section: https://metastatus.com/ There are several Meta Developers Community threads with no response

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