Amazon removes “contact us” support, disables support for wrong grocery orders

144 points

3 years ago

Received a wrong grocery item via amazon store. It now says grocery items are excluded from opening a return or refund ticket and the contact us option goes back to the main help search page. Appears now you have no recourse for amazon mistakes with their automated support.

https://i.postimg.cc/cLfyLbs0/amazon-order-loop2.jpg

* Thanks to the commenter below, resolved via their 800 number.

https://www.usatoday.com/story/money/retail/2022/09/14/how-to-contact-amazon-account-inquiries/7867529001/

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