Tell HN: AWS connectivity issues, but health dashboard says everything fine

114 points

4 years ago

About 15 minutes ago I got a call from a customer that our site was down. "Works for me," I said, because I could bring it up on my laptop. The customer said he couldn't get it on his phone, and then I confirmed I couldn't get it on my phone either.

The AWS Health Dashboard (https://health.aws.amazon.com/health/status) reports no issues at all. But DownDetector (https://downdetector.com/status/aws-amazon-web-services/) shows a spike in reports.

I can't even reach the AWS console through my phone.

So, AWS has connectivity issues to certain networks and their own health dashboard is lying to us about it. What gives?

(All of this accurate as of 2:10 pm CST).

Update: as of 2:26 pm CST, the health dashboard reports that they are "investigating an issue". So, 45 minutes after Down Detector sees it, they do.

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