Ask HN: Why is the support website traditionally hosted on a subdomain?

5 points

4 years ago

I thought that using a subdomain hurts SEO and couldn’t find an answer that justified this pattern:

support.google.com

support.microsoft.com

support.apple.com

EDIT: I should clarify that none of my examples use a ticket system. Instead, they have support articles and search. The content is very SEO-able.

https://support.apple.com/billing

https://support.google.com/a/answer/1224185?hl=en

https://support.microsoft.com/en-us/microsoft-store-and-billing

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