There are plenty of posts, blogs, books, etc. about successful, engaging websites/apps/businesses. However, I think, unexpected failure should be at least as instructive as success stories.

So, why is http://www.charlierose.com/ so terrible? The website looks bad. Half the time I can't get the videos to work. It is difficult to navigate the website to looks at a large number of recent videos, or to find old videos.

On the other hand, Charlie Rose's show (brand) is fantastic. I believe it has a very large following, including many in the tech world. His show itself has had discussions of technology companies, what technology means, even the phenomenon of people taking existing videos and "mashing" them up to create new works.

Given the quality of the guests, discussions and topics, the host and his staff must be absolutely at the top of their game. How, then, can the same organization produce something like http://www.charlierose.com/?