Jabra denies support for Elite 85t Bluetooth earbuds on computers

266 points

4 years ago

I purchased Jabra 85t bluetooth earbuds a 2 months ago. After updating Macos to Monterey, the mic drops after a random amount of time on Google Hangout and sometimes Slack, in the span of 20 minutes.

This is not an isolated case, users have been complaining about it. For instance on Reddit: https://www.reddit.com/r/Jabra/comments/qjwxdu/muting_during_slackzoom_calls_on_mac_elite_85t/

On this post, official Jabra Support declares: "We do not support the use of the Jabra Elite 85t on computers" I also reached out to their support per email, and after a few back and forth and reaching their Lead, the answer is the same. They won't provide a refund nor solutions.

This limitation isn't advertised on the official Amazon offer nor on their official website. Amazon: https://www.amazon.com/Jabra-Wireless-Bluetooth-Earbuds-Titanium/dp/B08HR78C46/ Official website: https://www.jabra.com/bluetooth-headsets/jabra-elite-85t

In the absence of advertised limitation, shouldn't the mic work (without dropping) with every device supporting the adequate BT profiles? How is a user supposed to know they don't support computers?

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