Screenshot: https://imgur.com/a/7h0H4lO

Interesting strategy to get help from support. But might it backfire?

  __________________________

We love you. We really do.

SO MUCH THAT WE SPENT $865,346.15 WITH YOU LAST YEAR. AND THIS YEAR WE WANT TO SPEND EVEN MORE.

But we're having an issue with our Google Ads account and it's preventing us from taking this beautiful relationship to the next level. Nothing major. Should be an easy fix. We just can't seem to find the right person over there to help us fix it.

Please don't take this the wrong way, your phone agents have been great and very friendly (especially Surabhi, we could talk to her all day) but they've been unable to point us in the right direction and, as a small company that relies on your awesome Googleness for much of our success, we're growing concerned.

Any chance someone over there could spare 5 minutes for us and make our dreams come true? We'd sure appreciate it.

  Much (much) love,
  Corey Newhouse - Founder & CMO
  ICG America, Inc.
  <phone>