I am running an application on managed Kubernetes. From a tech perspective, I was quite happy until this happened.

I broke my production system by introducing a bug in the k8s infrastructure. So I went over to DO to login and fix it. It sends a 6 digit code to my email for me to enter in order to login. The only problem is, that the email never arrives in my Gmail inbox.

I made double and triple sure it's not in spam, and checked that emails arrive normally in my inbox. But it's just not there. I guess there is a bug on DO's side. This is not their 2FA, but something they do when logging in from new browsers/locations, so no backup codes.

So I open a ticket, as this is already quite urgent (production is down). But I get no answer. I waited a few hours and opened another ticket. With no success. By now it's be 24h, and I cannot get a hold of anybody at DO.

I guess I got what I paid for. Digital Ocean is nice for playing around, but for serious projects one should look elsewhere.

EDIT: I found a blog post describing a similar problem. Looks like sometimes DO is just silently blacklisting emails. https://qertoip.medium.com/you-will-randomly-lose-access-to-...