They call out several companies that uses dark patterns, but fail to mention how hard it is to unsubscribe to the New York Times (only by talking to a person).

That's unfair. It's ok for the NYT to write an article about it. I'm sure the reporter is not responsible for NYT's unsubscribe flow. But if you call-out other companies, have the decency to mention your own company.

https://www.nytimes.com/2021/04/30/opinion/dark-pattern-inte...