Ask HN: What experts or tools can you recommend for usability testing?

2 points

15 years ago

I have been working a startup in the travel sector for the past few years. I am finally a bit freed up from the development grind, and traffic has reached a point where just even small increases in conversion percentages make it very worthwhile focusing on UX enhancements and usability testing.

The site is about 5,000 pages, and what I am looking for is in-depth expert analysis of a few critical points in the flow where I know there is vast potential for improvement.

I have looked at a few of the tools including:

http://feedbackarmy.com http://www.loop11.com http://www.trymyui.com http://www.usertesting.com

Does anyone have experience with these tools or others? My feeling is that it may be better to hire a usability/UX expert to weigh in - a fresh set of experienced eyes to spot some obvious things.

I am open to any and all input.

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