Thanks for reading. I just wanted to put a call out there to anyone that can help. The nonprofit I'm a part of, Sustainable Waterloo Region, has lost access to its YouTube channel, we suspect due to the changeover between YouTube when it was acquired and merged in with Google+.

I've been on support with G Suite for hours to try to identify which email address the channel is linked to so I could perform a password reset and get back in, but it just seems completely impossible with the support person essentially saying there isn't anything he can do to help.

I submitted the email addresses and names I thought it might be to this form: https://support.google.com/youtube/answer/3056283?hl=en. It never seems to work; I get errors or it says that account can't be found. :(

Here is our YouTube channel: https://www.youtube.com/user/sustainablewaterloo

Can you help us reclaim it?

I'm really hoping and praying that someone who works at YouTube is reading and can help me or someone who has advice on how I can fix this will reach out.