Me (Mark) and Logan (lleger) have been working on a support/helpdesk app for a few months. It's called Supportbreeze. We're tech launching it next week, and we're trying to figure out our plans. Screenshot: http://cl.ly/5330f74a6d3af9bbb010

The biggest question is whether we want to limit accounts based on users or threads per month. And we have a few other questions that we're not sure about.

Care to throw your thoughts into our survey?

—> http://spreadsheets.google.com/viewform?formkey=dHJZQ0ZnWkZrMUlLcGJEcVNUZmQ3cEE6MQ

Oh, and you can try out our site right now. http://supportbreeze.com - we have Javascript/REST/PHP/Ruby APIs, a sweet feature called metadata that attaches, well, metadata to a request (like user ID, etc.), knowledge base, canned responses, custom CSS, and more.

Thank you!