Locked out of Facebook with a campaign running and my credit card being charged

35 points

9 years ago

I am here because I am desperate. I have been locked out of Facebook and cannot reset my password or login back. I do get a confirmation code to my phone, but when I enter it, I get "The account is not eligible for this action"

I created a business page (Aprexis Health Solutions) and started a marketing campaign from under that page and connected my credit card that is being charged, and it has been 3 weeks that I haven't been able to get my account back.

I did confirm my identity by sending Facebook my driver's license, they sent me a robotic email (claiming it's from Elliott) saying:

"To learn more about the types of IDs we accept, visit the Help Center: https://www.facebook.com/help/159096464162185/?ref=cr"

A driver's license is actually on the list of IDs that can be provided. I submitted my other ID. No response.

I tried to create a different account and claim my business page from under that account. It has been 2 weeks, and no response to that.

I really love bots and don't mind dealing with them, but can someone with a human brain from Facebook help me please? Before I am locked out from my job?

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