This process, requires a form to be filled up(IMM 5257). The form is found here - http://www.cic.gc.ca/english/pdf/kits/forms/IMM5257E.PDF
The problem is, the form just does not show up! I've tried it on 3 different computers with all types of browsers and Adobe reader. I just get this "Please Wait..." message - http://imgur.com/lEpxVn3
I've even asked my friends to check and they get the same message on their machines.
I sent a mail to their tech team and I got this reply after 10 days today - http://imgur.com/a/UnROS which basically says I need to use the proper PDF viewer.
Meanwhile, being a software developer, I've fixed some pretty complex bugs on client projects. But the Canadian visa process is making me feel dumb :)
This is not really a rant, but I am just curious as to what kind of sorcery might be happening over here.