https://drive.google.com/file/d/0B3-pXTFbLBkHUldDQ1JVSnNvd00/view?usp=sharing
I apologize for adding link but this is a quicker explanation with a few images rather than max the char limit. Notable things:
* probably pop-up initiated 200+ redirects broke back button.
* she called scammers(decent/good job copying look of chrome maliscious warning except with phone number and login)
* there are 3 hours before i arived where she was speaking with them intermittenly and she downloaded logmein.com, citrix software and gave them full access to computer.
* phone num lead me to website which is now 100% gone and "alex smith" had a seriously thick foreign accent as she described it.
EDIT [2.1]
There was a dir called [sons name] on the desktop (she thinks it might have been there always but not sure) with:
* 5 year old full Experian credit report
* some old job applications(a super quick look didn't show his full SS but I only looked very quickly, did see last 4)
* info about a p&s of some land he sold.
and he got the job 4 years ago now. Is branch manager of a financial companies office. He is concerned his information could have been downloaded and he is at risk. Trying to assess what I should tell him. Downplayed risk a bit short term so he doesn't flip on his mom, but understandably he is concerned about professional & personal ramifications.
edit 3:
I called te non-emg police line(haha first time ever) and asked if it was worth reporting in case needed to build narrative for ID theft in future. They said to do ic3.gov. I am more concerned with getting the paperwork incase i neeed to build narrative, than actually expecting them to find the people.